1. About This Privacy Policy
MiGaRa Care respects your privacy and is committed to handling personal information responsibly. This policy describes how we manage personal information in connection with our website, enquiries, referrals, recruitment and the disability and support services we provide.
Our obligations may include requirements under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those requirements apply to us.
2. Information We Collect
Depending on how you interact with us, we may collect:
- name and contact details;
- email address and telephone number;
- organisation, role or relationship to a participant;
- information provided through an enquiry or referral;
- support needs, goals, preferences and circumstances;
- health or disability information where relevant and lawfully collected;
- recruitment or employment information;
- communications with us; and
- technical information about website use, browser and device.
3. How We Collect Information
We may collect information directly from you when you submit an enquiry, make a referral, contact us, request information, become a participant or representative, apply for a position, or otherwise communicate with us.
Information may also be provided by a family member, carer, nominee, support coordinator, health professional, referrer or another authorised person where permitted by law.
4. Why We Collect and Use Information
- responding to enquiries and requests;
- processing referrals;
- understanding support needs and preferences;
- providing and coordinating services;
- communicating with participants, families, carers and relevant professionals;
- managing appointments, service arrangements and administration;
- meeting legal, regulatory, contractual and record-keeping obligations;
- managing recruitment and employment matters;
- protecting safety, rights and wellbeing; and
- improving our website, services and customer experience.
5. Sensitive and Health Information
Some information relevant to disability support may be sensitive or health information under Australian privacy law. We recognise the additional privacy considerations that apply to this information.
Where required by law, we will obtain consent or rely on another lawful basis before collecting, using or disclosing sensitive information, and will limit access to people who need it for legitimate purposes.
6. When We May Share Information
We may disclose personal information where reasonably necessary for the purposes described in this policy or where permitted or required by law. This may include authorised workers, contractors, families or representatives where appropriate, support coordinators, health or allied health professionals, government agencies, regulators and technology or service providers.
We do not sell personal information for money.
7. Overseas Disclosure and Service Providers
Some technology, hosting, communications or software providers may store or process information outside Australia. Third-party infrastructure locations can change. Where applicable, we will take reasonable steps to address overseas disclosure requirements under Australian privacy law and identify relevant overseas locations where practicable.
8. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Safeguards may include access controls, authentication, secure systems, restricted access and appropriate administrative procedures.
No internet transmission or electronic storage system can be guaranteed completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable requirements.
9. Retention
We retain personal information for as long as reasonably necessary to provide services, meet legal and regulatory obligations, resolve disputes, maintain records or protect legitimate interests. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
10. Access and Correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. Contact us using the details below. We may need to verify your identity before providing access or making a correction.
11. Privacy Complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner (OAIC).
13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content and recommend reviewing their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or information handling practices. The latest version will be published on this page with the date it was last updated.
15. Contact Us
For privacy questions, requests or complaints:
15 Reserve Drive,
Caboolture QLD 4510,
Australia
Phone: +61 415 725 464
Email: info@migaracare.com